Our commitment to providing reliable, high-performance healthcare technology solutions with guaranteed service levels and comprehensive support.
This Service Level Agreement (SLA) defines the level of service you can expect from Lnkr's healthcare technology platform.
At Lnkr, we are committed to providing healthcare organizations with reliable, secure, and high-performance technology solutions. This SLA outlines our service guarantees:
We guarantee high availability across all our healthcare platform services with comprehensive uptime commitments.
Patient management, medical records, and core API services
99.9% uptime (max 8.77 hours downtime per year)
Healthcare data exchange and third-party integrations
99.95% uptime (max 4.38 hours downtime per year)
Emergency patient data access and critical alerts
99.99% uptime (max 52.6 minutes downtime per year)
Business intelligence and healthcare analytics
99.5% uptime (max 43.8 hours downtime per year)
Planned maintenance windows are scheduled during off-peak hours (typically 2:00 AM - 4:00 AM local time) with 48-hour advance notice to all customers.
Our performance commitments ensure fast, responsive healthcare applications that meet the demands of clinical workflows.
Average response time for API calls under normal load
< 200ms for 95% of requests
Time to interactive for web application pages
< 2 seconds for 90% of page loads
Time to process healthcare data submissions and updates
< 5 seconds for standard operations
Concurrent user capacity and transaction processing
Support 10,000+ concurrent users per instance
Comprehensive support services tailored to the critical nature of healthcare operations.
Our multi-tier support system ensures appropriate response times based on issue severity and impact on healthcare operations.
System down, patient safety impact, or complete service unavailability
Major functionality impaired, workflow disruption, or security concerns
Partial functionality affected, workaround available
Feature requests, minor issues, general questions
Continuous monitoring of all system components with real-time alerting and comprehensive reporting.
Multiple channels available for support requests and escalations based on urgency and preference.
info@lnkrtech.com
Email support for technical issues and general inquiries
lnkrtech.com/support
Access our comprehensive support portal with documentation and resources
lnkrtech.com/contact
Submit inquiries and requests through our online contact form