Pharmacy Guide
Comprehensive guide for pharmacy using Lnkr platform.
1Website
Go to our website
Navigate to Solutions then choose Pharmacy.
Then click on Web Portal, you will be redirected to the Pharmacy Management System
2Registration
This registration is only for managers, not accountants, and not assistants.
For a manager to create a new account: Enter your personal information: Full name, mobile phone, and password then proceed by adding pharmacy information: Name and phone number.
Make sure to follow the instructions carefully when entering your password. It must be at least 8 characters long, contain at least one uppercase letter, one lowercase letter, one number, and one special character.
Once successfully registered, you will be redirected to the login page.
To log in, go to: https://pharmacy.lnkrtech.com/login
3Login
Login is for managers, assistants, and accountants.
Enter your registered mobile phone number and password.
4Settings
Under settings, there are three main sections: Account, Pharmacy, and Manage Cards.
Make sure to fill in all information correctly, so other stakeholders can easily find you.
Account Settings
Profile: update your personal information such as full name, national ID, gender and date of birth.
User: Update your password, email and mobile phone number.
Pharmacy Settings
Basic Information: Access the pharmacy's basic information such as name, phone number, and other basic details
Contact: Access contact information such as phone number, whatsapp, website, facebook page and more importantly working hours.
Address: Access address and location on the map. This is important for patients to find you easily.
Media: Access your pharmacy's logo and cover image. This will be displayed on your pharmacy profile page.
Legal: Enter your pharmacy's legal information such as tax number, commercial registration number, and any other relevant details.
5User Management
This is where the manager can manage different users. The manager can add multiple users to the pharmacy, such as accountants and assistants. Only the manager can add or remove users.
There are two types of users: Accountant: for handling billing. Allowed access to: Contracts, and Visits. Assistant: for handling patient management and appointments. Allowed access to: Patient Search, and Calendar
6Requests
Request module is where the user can send requests to join an insurance company of their choice.
Insurance Company: This is a request directed to the insurance company of your choice. Simply select the company and corresponding network, then enter any notes you want to share with them. Once sent, the company will then start adding the list of medications and pricing accordingly.
The main purpose of this module is to automate billing easily and securely between different stakeholders. So that when an insured patient visits your pharmacy, all billing will be fully automated according to the contract.
Requests are only available to managers. If you are an accountant or assistant, you will not be able to access this module.
Note that once a request is approved, the medications and pricing added will be automatically added to the Contracts module.
7Contracts
This is where all contracts will be managed. Managers have full access to update contracts, yet accountants will have a view-only access.
Click on Add/Update Pricing, to either Add Medications with Base Price or Add Pricing for a Specific Insurer.
First you need to define the list of medications you provide in your pharmacy. Simply click on Add Medications with Base Price, then enter the medication name and its base price. The base price is the standard price for private patients. You can add as many medications as you want.
Once you have updated your list of medications, click on Add Pricing for a Specific Insurer. This is where you can add your pricing for a specific insurer. Simply select the insurer and corresponding network, then enter the agreed price for each medication you provide in this hospital.
Here are some important definitions to understand the contracts module:
Base Price: This is the standard price for private patients. It is the price that the patient pays if they are not insured.
Patient Pay Pharmacy: This is the amount that the patient pays to the pharmacy for the medication provided.
Insurer Pay Pharmacy: This is the amount that the insurer pays to the pharmacy for the medication provided.
To edit a contract, simply click on the contract item. You will find a detailed description of the contract, including the medications provided and their prices. You can also add or update the contract as needed.
8Patient
This is where user can search for patients. All the user needs to do is enter the patient's mobile phone number or card number, then click on Access Profile.
This section can be accessible by managers, accountants, and assistants. However only assistants will have access to process requests.
If you can't find the patient, you can simply click on Add New Patient. The user will be able to add the patient's basic information such as full name, mobile phone number. In case of insured patient, click on contract then enter card number and choose the corresponding insurer and plan. Once added, the user will be able to access the patient's profile.
Once you access the patient's profile, you will find multiple sections, mainly medications written by the doctor; to be dispensed at your pharmacy or previously dispensed medications by your staff i.e. users.
Basic Information: Access the patient's basic information such as age, gender, insurance company, and other medical information that the patient entered through their app.
Doctor Requests: User will find all requests writen by other doctors to the patient, so that such medications can be dispensed at your pharmacy. Simply click on the request item to see the list of medications requested. To dispense the medications, simply click on Dispense Medication button. The user will be able to select one or more the medications to be dispensed then click on Submit. Once submitted, the request will be automatically shared with the patient and the insurance company.
Medications: User will find all previous medications that patient has dispensed from your pharmacy. In case there is no doctor request, simply click Add New Medications then choose the list of medications needed. Once submitted, the request will be automatically shared with the patient and the insurance company.
Once user added the list of medicaitons to be dispensed, a visit will be created automatically under the Visits Module. Similary, a new item will be pending under Pending Results module.
In any case, once the request is submitted, the insurance company will instantaneously receive the request and start processing it. Once processed, just refresh the page to see the updated status and start adding results.
Any medical record added will be immediately displayed on the patient's mobile application and shared with corresponding the insurance company.
It is very important to note that you will only see the list of medications previously defined in your contracts. You cannot add a medication that is not defined in your contracts.
9Visits
This is where the user can find all details related to center visits. This sections is a read-only section, meaning the user cannot add or remove visits.
This can be accessible by managers, accountants, and assistants.
By default, you will find all visits conducted from the beginning of the month. You can filter by date, patient name, or mobile phone number.
To retrieve a visit, simply click on the visit item. You will two main sections: Basic Information, and Medications.
Basic Information: Access the patient's basic information such as full name, mobile, and insurance company.
Medications: This is a detailed financial view of the dispensed medications that pharmacy has provided during the visit. If you are an accountant, click on Process Payment to process the payment for this visit. The user will be able to choose the payment method, whether cash or card, and add any notes or discounts if needed.
On the right hand side, there is a Print button, this is where user can print everything about the visit including financial information.
10Billing
This is an aggregated view of all billings related to the pharmacy. This is a read-only section, meaning the user cannot add or remove billings.
It is a table containing the total number of patient visits conducted, filter by insurer plan.
For an accountant to ensure that the aggregated billings are correct, navigate to the visits module, then filter by insurer plan to list all corresponding visits.
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