Laboratory Guide
Comprehensive guide for laboratory centers using Lnkr platform.
Website
Access our laboratory platform
Go to our website. Navigate to Solutions then choose Laboratory. Then click on Web Portal, you will be redirected to Lnkr Laboratory.
Requests
Manage join requests to insurance networks
Request module is where the user can send requests to join an insurance company of their choice. The main purpose of this module is to automate billing easily and securely between different stakeholders. So that when an insured patient visits your center, all billing will be fully automated according to the contract. Requests are only available to managers. If you are an accountant or assistant, you will not be able to access this module. Note that once a request is approved, the services and pricing added will be automatically added to the Contracts module.
Insurance Company
This is a request directed to the insurance company of your choice. Simply select the company and corresponding network, then enter any notes you want to share with them. Once sent, the company will then start adding the list of services and pricing accordingly.
Patient
Search and manage patient information
This is where user can search for patients. All the user needs to do is enter the patient's mobile phone number or card number, then click on Access Profile. This section can be accessible by managers, accountants, and assistants. However only assistants will have access to process requests. It is important to note that some patients will block access to their profile. In this case, the user will not be able to access the patient's profile without providing a pin code. This feature is available to Lnkr Patients only, available on iOS and Android. If you can't find the patient, you can simply click on Add New Patient. The user will be able to add the patient's basic information such as full name, mobile phone number. In case of insured patient, click on contract then enter card number and choose the corresponding insurer and plan. Once added, the user will be able to access the patient's profile. Once you access the patient's profile, you will find multiple sections, mainly medical records either written by the doctor; to be conducted at your center or previously by your staff i.e. users. Any medical record added will be immediately displayed on the patient's mobile application and shared with corresponding the insurance company. It is very important to note that you will only see the list of services previously defined in your contracts. You cannot add a service that is not defined in your contracts.
Basic Information
Access the patient's basic information such as age, gender, insurance company, and other medical information that the patient entered through their app.
Doctor Requests
User will find all requests written by other doctors to the patient, so that such services can be conducted at your center. Simply click on the request item to see the list of services requested. To conduct the services, simply click on Conduct Services. The user will be able to select one or more the services to be conducted then click on Submit. Once submitted, the request will be automatically shared with the patient and the insurance company.
Lab Results
User will find all previous records that patient has conducted as your center. In case there is no doctor request, simply click Add Lab Results button then choose the list of services needed. Once submitted, the request will be automatically shared with the patient and the insurance company. Once user added the list of services to be conducted, a visit will be created automatically under the Visits Module. Similarly, a new item will be pending under Pending Results module. In any case, once the request is submitted, the insurance company will instantaneously receive the request and start processing it. Once processed, just refresh the page to see the updated status and start adding results.
Pending Results
Upload and manage test results
A Pending Result is simply the final file i.e. PDF containing the results of the services provided to the patient. As previously mentioned, once services have been added to the patient profile it shall be displayed under this list here. By default, you will find all pending results from the beginning of the month. You can filter by date, patient name, or mobile phone number. To upload a result, simply click on the pending result item, then selected the services you want to upload results for. You can either upload a single file or multiple files at once. Once uploaded, the result will be immediately available to the patient on the Lnkr mobile app.
Calendar
Manage appointments and scheduling
This is where the user can manage their appointments. The user can filter by date, patient name, or mobile phone number. This is accessible by both managers and assistants. To add a new appointment, simply click on Add Appointment. The user will be able to enter the patient's mobile phone number, then select the date and time of the appointment. The user can also add any notes or reminders for the appointment. The calendar will display all appointments whether daily, weekly, or monthly.
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