Hospital Guide
Comprehensive guide for healthcare providers using Lnkr Ecosystem.
1Website
Go to our website: https://lnkrtech.com/
Navigate to Solutions then choose Hospital.
Then click on Web Portal, you will be redirected to the Hospital Management System: https://hospital.lnkrtech.com/
2Registration
This registration is only for hospital managers, not accountants, and not assistants.
For a hospital manager to create a new account: Enter your personal information: Full name, mobile phone, and password then proceed by adding hospital information: Name and phone number.
Make sure to follow the instructions carefully when entering your password. It must be at least 8 characters long, contain at least one uppercase letter, one lowercase letter, one number, and one special character.
Once successfully registered, you will be redirected to the login page.
To log in, go to: https://hospital.lnkrtech.com/login
3Login and Choose Hospital
Login is for hospital managers, assistants, and accountants.
Enter your registered mobile phone number and password.
If you have multiple hospitals, you will be prompted to select the hospital you want to access.
It is very important to select the correct hospital, as each hospital operates independently with its own records and settings.
4Settings
Under settings, there are three main sections: Account, Hospital, and Manage Cards.
Make sure to fill in all information correctly, so other stakeholders can easily find you.
Account Settings
Profile: update your personal information such as full name, national ID, gender and date of birth.
User: Update your password, email and mobile phone number.
Hospital Settings
Basic Information: Update your hospital's name, phone number, and other basic details
Contact: Update your hospital's contact information such as phone number, whatsapp, website, facebook page and more importantly working hours.
Address: Enter your hospital's address and location on the map. This is important for patients to find you easily.
Media: Upload your hospital's logo and cover image. This will be displayed on your hospital's profile page.
Legal: Enter your hospital's legal information such as tax number, commercial registration number, and any other relevant details.
5User Management
This is where the hospital manager can manage different users. The hospital manager can add multiple users to the hospital, such as accountants and assistants. Only the hospital manager can add or remove users.
There are two types of users: Accountant: for handling billing. Allowed access to: Contracts, and Visits. Assistant: for handling patient management and appointments. Allowed access to: Patient Search, and Calendar
Note that an assistant or accountant can be tied of multiple clinics or hospitals. Simply log out then log in again and select the corresponding clinic or hospital.
6Requests
Request module is where the hospital manager will process different types of requests. There are 2 types of requests processed by hospital manager:
1. Doctor Requests: These are the requests sent by doctors asking to join your hospital. Simply click on the request item. You will find 2 tabs: doctor profile and notes.
Under profile, you can see doctor personal and professional information. Under notes you can see doctor notes. To process a pending request, simply click on the button alongside the tabs, where you will be prompted to enter contract end date, decision whether to accept or reject the request and more importantly start to add the kind of services the doctor do in your hospital. You can directly search for the service or simply select the category and a drop down menu will appear with the list of associated services.
For each service, the manager will be prompted to enter: base price, patient pay doctor and patient pay hospital.
2. Insurer Requests: These are the requests the hospital sent to insurance company asking to confirm the contracted price list.
Before sending a request to insurer, you must first enter the pricing list of the associated insurer company. For more information, check the contracts module.
The main purpose of this module is to automate billing easily and securely between different stakeholders. So that when an insured patient visits your hospital, all billing will be fully automated according to the contract.
7Contracts
This module is only available for managers. This is where all contracts will be managed. Hospital managers have full access to update contracts, yet accountants will have a view-only access.
Under contracts module, there are multiple sections:
Private Contracts: These are the list of services the hospital provides to the private patients i.e. uninsured.
Insurance Contracts: These are the contracted prices of services as per each insurance company. User simply add endless contracts.
Add New Service: This is how user will add service pricing for private contracts. This is called base price.
Add Insurance Contract: You find the list of services you previously added alongside their base price. You will be prompted to enter how much the patient shall pay the hospital i.e. copayment and how much the insurance shall cover.
Here are some important definitions to understand the contracts module:
Base Price: This is the standard price for private patients. It is the price that the patient pays if they are not insured.
Patient Pay Hospital: This is the amount that the patient pays to the hospital for the service provided.
Patient Pay Doctor: This is the amount that the patient pays to the doctor for the service provided.
Insurer Pay Hospital: This is the amount that the insurer pays to the hospital for the service provided.
Insurer Pay Doctor: This is the amount that the insurer pays to the doctor for the service provided.
To edit a contract, simply click on the contract item. You will find a detailed description of the contract, including the services provided and their prices. You can also add or update the contract as needed.
8Doctor
This is where user can track doctors billings.
Once a contract is created with a doctor, the user will be able to track the doctor's billings and payments.
There are two main sections: Basic Info and Billings.
Basic Info: Access the doctor's basic information such as full name, mobile phone number, and email.
Billings: This is where the user will find all billings related to this doctor. This is an aggregated view to mainly track the total number of patient visits that the doctor has conducted, filter by insurer plan. To track down visits, navigate to Visits module.
9Patient
Under patient module, user can view patient medical records. User can search for a patient by either mobile or card number. If the patient has set a pin code from mobile application, user will be prompted to enter it first before accessing the profile.
Once profile is accessed, user shall see 3 main tabs:
Basic Info: Patient's personal and contact information
Medical Records: Prescriptions, lab results, scan imagings, and reports
Services: Whatever kind of service provided to the patient in the visit
Prescriptions: These are those written by other doctors. A prescription includes: drugs, lab and scan services alongside diagnoses. Creating a new prescription is only allowed to doctors, no managers or assistants are allowed to create a new prescription.
To create a new prescription, user shall simply click on create new, where user will be prompted to enter one of the following: drug, lab or scan items. User can also add diagnoses or general comments.
Lab Results: These are the lab services requested by laboratory centers.
Scan Imagings: These are the scan services requested by radiology centers.
Services: These are whatever kind of service provided to the patient in the visit. User can simply click on create then either directly search for the service or select a specific category to choose from. The services section is available for manager, assistant and doctors.
10Visits
This is where the user can find all details related to hospital visits. This sections is a read-only section, meaning the user cannot add or remove visits.
This can be accessible by hospital managers, and accountants.
Under visits module, there are 2 main sections: listing visits and exporting visit data.
Listing Visits: To list visit, user can filter by months or set a date range. Simply click on visit item to display a detailed view of visit info.
You can see 3 main tabs:
Basic Info: Visit code, date, patient info
Medical Records: Whatever the doctor added whether drugs, lab or scan items
Billing: The kind of service conducted in the visit alongside the financial information itemized e.g. service base price, patient copayment and insurance payment to hospital
Exporting Visit Data: To export visits data, simply click on the data range then select the insurance company from the drop down menu then hit export. The downloadable file is an excel sheet containing detailed information about all visits conducted in that period.
On the right hand side, there is a Print button. You will have 2 options: Print Basic Info & Records or Print Everything. The first option will print the patient's basic information and medical records only, while the second option will print everything including financial information.
11Billing
Under billing module, the hospital manager will be able to either filter by month or filter by date range to list the aggregated billing information e.g. visit count, total amount paid by patient, total amount billed to insurance.
This is a view only screen, that is allowed only to managers.
This is an aggregated view of all billings related to the hospital operations. This is a read-only section, meaning the user cannot add or remove billings.
It provides comprehensive financial reporting including total number of patient visits, payments received from patients, and amounts billed to insurance companies.
For detailed visit information, navigate to the visits module to view individual visit records.
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