Doctor Guide
Comprehensive guide for healthcare providers using Lnkr Ecosystem.
1Website
Go to our website: https://lnkrtech.com/
Navigate to Solutions then choose Doctor.
Then click on Web Portal, you will be redirected to the Clinic Management System: https://clinic.lnkrtech.com/
2Registration
This registration is only for doctors, not accountants, and not assistants.
For a doctor to create a new account: Enter doctor information: Full name, mobile phone, and password then choose from your specialization for the drop down menu.
Make sure to follow the instructions carefully when entering your password. It must be at least 8 characters long, contain at least one uppercase letter, one lowercase letter, one number, and one special character.
Once successfully registered, you will be redirected to the login page.
To log in, go to: https://clinic.lnkrtech.com/login
3Login and Choose Clinic
Login is for doctors, assistants, and accountants.
Enter your registered mobile phone number and password.
If you have multiple clinics, you will be prompted to select the clinic you want to access.
It is very important to select the correct clinic, as each clinic operates independently with its own records and settings.
If you are a doctor working in multiple clinics, you can log out and log in again to switch between clinics.
If you are a doctor working in a hospital, you can log in to the hospital in the same way. Simply log out, then log in again and select the corresponding hospital.
4Settings
Under settings, there are three main sections: Account, Clinic, and Manage Cards.
Make sure to fill in all information correctly, so patients can easily find you.
Account Settings
Profile: update your personal information such as full name, national ID, gender and date of birth.
Professional: Update your professional information such as your profile picture, title, education and about. Make sure to enter the correct information, as this will be displayed to patients and other users of the system e.g. Hospital, Insurer, etc.
User: Update your password, email and mobile phone number.
Clinic Settings
Basic Information: Update your clinic's name, phone number, and other basic details
Contact: Update your clinic's contact information such as phone number, whatsapp, website, facebook page and more importantly working hours.
Address: Enter your clinic's address and location on the map. This is important for patients to find you easily.
Media: Upload your clinic's logo and cover image. This will be displayed on your clinic's profile page.
Legal: Enter your clinic's legal information such as tax number, commercial registration number, and any other relevant details.
Click on Add New Clinic to create a new clinic. Simply enter clinic name and phone number, then click on Add Clinic. Once a click is made, the clinic will be added to your account and you can start using it.
5User Management
This is where the doctor can manage their users. The doctor can add multiple users to the clinic, such as accountants and assistants.
There are two types of users: Accountant: for handling billing. Allowed access to: Contracts, and Visits. Assistant: for handling patient management and appointments. Allowed access to: Patient Search, and Calendar
In case of Hospitals, this will be mainly managed by Hospital Manager only. No other user can add or remove users. This module will be totally blocked.
Note that an assistant or accountant can be tied of multiple clinics or hospitals. Simply log out then log in again and select the corresponding clinic or hospital.
6Contracts
This is where the user can start adding their pricing list. This module is only accessible to doctors.
By default, upon registration, the user will find two services already added: Examination and Follow Up. The user can add any other service they provide in their clinic.
Click on Add/Update Pricing, to either define or update Service Base Price or to add a new pricing for a specific insurer.
First you need to define the list of services you provide in your clinic. Simply click on Define/Update Service Base Price, then enter the service name and its base price. The base price is the standard price for private patients.
Once you have updated your list of services, click on Add Pricing for a Specific Insurer. This is where you can add your pricing for a specific insurer. Simply select the insurer and corresponding network, then enter the agreed price for each service you provide in this clinic.
Here are some important definitions to understand the contracts module:
Base Price: This is the standard price for private patients. It is the price that the patient pays if they are not insured.
Patient Pay Doctor: This is the amount that the patient pays to the doctor for the service provided. It is the same as the base price in case of Private Patients.
Insurer Pay Doctor: This is the amount that the insurer pays to the doctor for the service provided.**
In case of Hospitals, this will be mainly managed by Hospital Manager.
To edit a contract, simply click on the contract item. You will find a detailed description of the contract, including the services provided and their prices. You can also add or update the contract as needed.
7Requests
Request module is where the user can send requests to join a hospital or insurance company of their choice.
Hospital: This is a request directed to the hospital of your choice. This means you want to join the hospital and provide your services in this hospital. To send a request, simply select the hospital and its location, then add any notes your want to share with them. The request will be sent to the hospital manager, where they will approve the request by adding the corresponding services and prices. The request status will be Pending, till approved. Once approved, simply log out then log in again and select the corresponding hospital.
Insurance Company: This is a request directed to the insurance company of your choice. Simply select the company and corresponding network, then enter any notes you want to share with them. Once sent, the company will then start adding the list of services and pricing accordingly.
The main purpose of this module is to automate billing easily and securely between different stakeholders. So that when an insured patient visits your clinic, all billing will be fully automated according to the contract.
Requests are only available to doctors. If you are an accountant or assistant, you will not be able to access this module.
Note that once a request is approved, the services and pricing added will be automatically added to the Contracts module.
If a doctor is logged in to a hospital, they will not be able to send requests to join a hospital or insurance company. This module will be totally blocked.
8Patient
This is where doctor can search for patients. All the user needs to do is enter the patient's mobile phone number or card number, then click on Access Profile.
This section can be accessible by doctors, accountants, and assistants.
If you can't find the patient, you can simply click on Add New Patient. The user will be able to add the patient's basic information such as full name, mobile phone number. In case of insured patient, click on contract then enter card number and choose the corresponding insurer and plan. Once added, the user will be able to access the patient's profile.
Once you access the patient's profile, you will find multiple sections, mainly medical records and services provided by the doctor.
Basic Information: Access the patient's basic information such as age, gender, insurance company, and other medical information that the patient entered through their app.
Medical History: This is where the user will find medical history such as blood type, allergies, and other medical conditions.
Vital Signs: This is where the user will find the patient's vital signs such as blood pressure, heart rate, and other relevant information.
Prescriptions: User will find all previous records as entered by other doctors. For records you entered yourself previously, you will have a green flag under yours in the table. To create a new prescription, simply click Add Prescription then choose the appropriate medication and dosage. You can also add diagnosis, laboratory or radiology services if needed.
Reports: User will find all previous reports as entered by other doctors. To create a new report, simply click Add Report then choose the appropriate title and add any relevant notes.
Services: This is the conducted services provided by the doctor during the visit. By default, there is one service already added, simply click on it to add or remove services. Note that these are the list of services you defined under Contracts. You cannot add a service that is not defined in your contracts.
Personal Notes: This is where the user can add personal notes about the patient. These notes are not shared with the patient or other doctors. They are only visible to the user who created them.
Any medical record added will be immediately displayed on the patient's mobile application and shared with the insurance company.
9Visits
This is where the user can find all details related to clinic visits. This sections is a read-only section, meaning the user cannot add or remove visits.
This can be accessible by doctors, accountants, and assistants.
By default, you will find all visits conducted from the beginning of the month. You can filter by date, patient name, or mobile phone number.
To retrieve a visit, simply click on the visit item. You will three main sections: Basic Information, Records, and Services.
Basic Information: Access the patient's basic information such as full name, mobile, and insurance company.
Records: This is where the user will find all medical records related to this visit, in particular prescriptions and reports.
Services: This is a detailed financial view of the conducted services the doctor has provided during the visit. If you are an accountant, click on Process Payment to process the payment for this visit. The user will be able to choose the payment method, whether cash or card, and add any notes or discounts if needed.
On the right hand side, there is a Print button. You will have 2 options: Print Basic Info & Records or Print Everything. The first option will print the patient's basic information and medical records only, while the second option will print everything including financial information.
10Calendar
This is where the user can manage their appointments. The user can filter by date, patient name, or mobile phone number.
This is accessible by both doctors and assistants.
To add a new appointment, simply click on Add Appointment. The user will be able to enter the patient's mobile phone number, then select the date and time of the appointment. The user can also add any notes or reminders for the appointment.
In can of a hospital, the assistant can add appointments for multiple doctors. Simply select the doctor from the dropdown menu, then enter the patient's mobile phone number, date and time of the appointment, and any notes or reminders.
The calendar will display all appointments whether daily, weekly, or monthly.
11Billing
This is an aggregated view of all billings related to the doctor. This is a read-only section, meaning the user cannot add or remove billings.
It is a table containing the total number of patient visits that the doctor has conducted, filter by insurer plan.
For an accountant to ensure that the aggregated billings are correct, navigate to the visits module, then filter by insurer plan to list all corresponding visits.
đŦNeed Technical Support?
Our technical team is ready to help you with any further questions.
đ§Visit Lnkr Support or directly talk to Juliette